This AGREEMENT is made between Kim Anderson Consulting, LLC (“KAC”), 222 W. Warren Rd. Shelby, NC 28150 and you (“Client”), at the address provided at checkout.
By purchasing a Kim Anderson Consulting, LLC service (coaching and/or in-person retreat) Client is agreeing to abide by these terms.
COACHING
Coaching Sessions: All Coaching sessions are 30-60 minutes in duration, and have an expiration date of 12 months, that means Client can use sessions within 12 months of purchase, after which time all unused sessions will expire. Payment: All coaching packages, mastermind groups and in-person retreats and sessions are paid for in advance. Billing preferences can be updated by logging into Acuity.com. If the Client opts for a payment plan option and has any payment processing issues, they should be dealt with within 5 days of notification to avoid cancellation of coaching or retreat spots.
Coaching Calls, Emails, and Communication
Kim can make time available leading up to the retreat or between coaching sessions to communicate with Client. All communications should be sent via email to Kim@KimAndersonConsulting.com and not through text or instant messenger programs. Rescheduling Sessions Client should check the time zone of his/her scheduled appointment. If Client needs to change a scheduled appointment, Client can simply use the Acuity Scheduling software by logging in or accessing the confirmation email and using the rescheduling buttons. Rescheduling an appointment must be a half hour before the scheduled time for the software to allow the change. Should Client have to reschedule after this window, please email Kim@KimAndersonConsulting.com so the meeting can be moved.
All pre-retreat one on one calls must be used before the retreat dates.
Termination of agreement & refund policy:
All coaching sessions are pre-booked, paid for in advance, and non-refundable (should a client terminate our agreement for whatever reason). We reserve the right to terminate our agreement and cancel all pre-booked sessions without refund or explanation should a client manifest hostile, aggressive, inappropriate, or violent behavior. If, however, we should choose to refund a client, the refund (based solely on our discretion) will be calculated on the remaining pre-paid, non-used sessions left on the client’s package or the number of appointments left for the month at the hourly rate of the package. The sessions already used will not be refunded. All paid or rescheduled sessions must be used within 12 months of purchase.
Rescheduling One-on-One Goal Setting Sessions
Client should check the time zone of his/her scheduled goal-setting appointment. If Client needs to change a scheduled appointment, Client can simply use the Acuity Scheduling software by logging in or accessing the confirmation email and using the rescheduling buttons. Rescheduling an appointment must be on half hour before the scheduled time for the software to allow the change. Should Client have to reschedule after this window, please email Kim@KimAndersonConsulting.com so the meeting can be moved.
Liability Responsibility
Client is responsible their own application, implementation and decisions when using KAC for coaching. KAC will offer suggestions, options, and coaching, based on online business and professional experience, and will work with Client to identify solutions to problems, but any decision about a course of action is the Clients, and Client accepts full responsibility for such decisions. Clients should carefully evaluate the consequences of various options, and decide accordingly. KAC makes no representation, or warranty to you that any of the coaching methods, courses, retreats, sessions, or activities will work for your particular circumstances and in no way guarantee any results. Agreement not to Hold Liable & Indemnity. You acknowledge that the Coaching Sessions and retreats may be personally, emotionally, and mentally challenging and that there may be occasions on which Client will feel such challenges including, but not limited to frustration, anger, annoyance, and stress. Client will not hold KAC, mastermind group members or other retreat mentors liable for any loss or cost incurred by Client (or any person related to or associated with Client, including but not limited to Client’s customers) in the event of mental, physical, financial, emotional stress, or distress (or other ailment or condition) caused either directly or indirectly in relation to the Coaching Sessions, Mastermind Meetings or retreat presentations. You shall indemnify Kim Anderson Consulting, LLC and Kim Anderson in the event of any such claim, including but not limited to any claims made against KAC by any person related to or associated with Client, including but not limited to Client customers. Anything said by an employee, partner or representative of KAC or a retreat mentor, verbally or in writing, shall not be constituted to be advice of any kind, including, but not limited to, medical, psychological, legal, financial, counseling, business, or actuarial advice. Client agrees that Kim Anderson nor Kim Anderson Consulting LLC nor the retreat mentors shall not be liable to Client in any way, and Client shall indemnify and save KAC, Kim Anderson and it’s representatives harmless for any and all losses or costs incurred by Client or any other person, including but not limited to Client’s customers, for any action or inaction taken by Client or anyone else as a result of the Coaching Sessions, Mastermind Meetings retreats or any other conversations Client and KAC employees or representatives have, whether by meeting, texts, email, telephone, Zoom, Facebook Messenger, Facebook groups, social media or otherwise. KAC reserves the right to terminate sessions immediately, and without prior notice, if KAC believes it’s employees or representatives can’t be of help to you. Law & Venue
This Agreement shall be governed by and construed in accordance with North Carolina law. In the event litigation is necessary to enforce this Agreement, venue shall be proper in any court of competent jurisdiction located in Cleveland County, North Carolina.